| Name | Role | Ticket Resolution | Customer Satisfaction | Response Time | Adherence to SLAs | Team Collaboration | Total Score |
|---|---|---|---|---|---|---|---|
| Go Johnson | Technician | 7 | 7 | 7 | 7 | 7 | 7.00 |
| Tony | Supervisor | 1 | 10 | 4 | 10 | 9 | 6.80 |
| John Doe | Technician | 8 | 7 | 9 | 8 | 7 | 7.85 |
| Jane Smith | Supervisor | 9 | 8 | 9 | 9 | 10 | 8.95 |